During the past week we identified the main issue that has caused the downtime and we began taking steps to resolve it. The problem lies in Boqueron’s main internal 10 G switch, which, after extensive testing, we have concluded will unfortunately need to be replaced. We have begun the process of obtaining quotes for the new switch to proceed with a purchase.
We are also discussing what our alternatives are during the time it will take for the replacement switch to arrive. We will update as soon as we have a decision regarding this matter.
We would like to at least restore user access to their files as soon as possible, but this too is impacted by the network outage: the /home directory is located in one machine, but the LDAP server (similar to a Windows Active Directory) used to authenticate users (so they can log in) is in a separate computer (this is by design; it is not an error), and without a means of getting the two machines to talk to each other, users will not be able to log in to their files.
We apologize for the inconvenience this outage has no doubt caused to your work. As always, please send any questions or comments to email@example.com and we will get back to you as soon as possible.